Documentation

Support, security and policies

Use Help for account, wallet, strategy or billing questions. Include the affected route, token, selected mode, approximate time, action and visible error. Redact personal and account information that is not needed to investigate.

Report a bug or request a feature

In Terminal, choose Report a Bug on the left rail. The feedback form opens with the bug type selected.
Choose the appropriate Type (Bug, Feature or Other) and describe the expected result, actual result and steps to reproduce in Message.
Include the device, account mode, approximate time and any relevant public order/transaction or strategy identifier. The in-app report can attach diagnostic session context automatically.
Submit using the form's action; mobile labels are Submit report, Submit request or Send feedback for the selected type. Wait for success before closing. If it errors, preserve the message and follow the displayed retry guidance.
Open Settings → Bug reports to see Your reports, status and any From the Astral team reply. Try again reloads a failed report list.

A received/in-review report is not a released fix. A feature suggestion is not a commitment or availability announcement. For an account-access problem that prevents using the app, use Help.

Transaction uncertainty

Check account activity and any available network transaction record before retrying. A request timing out does not prove that a transaction was not submitted. Do not repeatedly submit a live action to diagnose it.

Account and wallet access

Use the available recovery or sign-in flow for your Astral account. Wallet identity follows the account where enabled. Do not send private keys, passwords, one-time codes, full card details or unredacted identity documents through the general support form.

Security reports

Read Security for the reporting address and responsible-disclosure process. Include a minimal reproduction and the affected surface without accessing another person's data or disrupting service.

Policy documents

Read Terms and Privacy. Documentation explains product workflows; it does not replace contractual terms or the rules of an applicable service or network. For unresolved policy questions about a wallet or live workflow, contact support before relying on an assumption.

Report a bug or request a feature

In Terminal, choose Report a Bug on the left rail. The feedback form opens with the bug type selected.

Choose the appropriate Type (Bug, Feature or Other) and describe the expected result, actual result and steps to reproduce in Message.

Include the device, account mode, approximate time and any relevant public order/transaction or strategy identifier. The in-app report can attach diagnostic session context automatically.

Submit using the form's action; mobile labels are Submit report, Submit request or Send feedback for the selected type. Wait for success before closing. If it errors, preserve the message and follow the displayed retry guidance.

Open Settings → Bug reports to see Your reports, status and any From the Astral team reply. Try again reloads a failed report list.

A received/in-review report is not a released fix. A feature suggestion is not a commitment or availability announcement. For an account-access problem that prevents using the app, use Help.